Connect with us About INDEX
+91-11-43513950
+91-11-47534390
:

Frequently asked Questions

1. Why do we see so many search boxes on the Flights Page when I can easily use the flight Comparator to do my booking? When should I use the Flight Comparator?

There are situations where the traveler may need to find mix and match airline combination for a desired return sector. In that situation it is advisable to use the relevant search box depending on the originating country. Three search boxes have been provided for your convenience—(a) from India to India (b) from India to any International destination (c) from destination outside India to Any destination in the world. When you are using the same airline for your return sector , always use Flight Comparator since it would give you the cheapest option, You may however choose your desired time, both for outbound as well as for inbound, by using the filter provided on the search results page. The flight comparator will divert to the travel site offering the cheapest fare where you can directly complete your booking with them. You may however like to keep in mind that we have very limited role for your bookings made with the travel site diverted by Comparator. After completion of your booking with that particular site, all future correspondence should be made directly to them since we would not be able to assist you in any manner. Having said that, we reiterate that all travel sites to which our Comparator diverts you are very reputable and established travel sites in the market and as such you would not experience any difficulty in interacting with them.

2. For Hotel Comparator, what is the logical sequence to get the best hotel option and the best price for the preferred hotel.

Choose the search box relevant to your destination i.e. whether the hotel is situated in India or outside India. You can sort hotels displayed on the search box by various parameters such as area, price, rating, traveler’s review etc. Once you have firmed up on your hotel choice, note the price offered by our search box. Go back to the Hotel comparator and search for hotels there for the same destination. Key the name of the hotel which you had chosen earlier on the search results page, The comparator will display rates offered by various travel sites for the same hotel when you click “details” If you find rates offered by any booking site lower than the one offered by our search box, then click “continue” to complete your booking directly with them. You may however like to keep in mind that we have very limited role for your bookings made with the travel site diverted by Comparator. After completion of your booking with that particular site, all future correspondence should be made directly to them since we would not be able to assist you in any manner. Having said that, we reiterate that all travel sites to which our Comparator diverts you are very reputable and established travel sites in the market and as such you would not experience any difficulty in interacting with them.

3. Why should we book with you –after all you are new in the market? Maybe we would just check the lowest price available on your site and then log in to the travel site to which we are used to?

Our mission is to get you the best deal for any travel product under the same umbrella. Our partners are very reputable travel consolidators and as such you would not experience any problem by your completing the booking on our site. You are welcome to go to another site but that would mean considerable time, energy and effort on your part. Our effort is to minimize the time spent by you on internet surfing without losing the benefit of the lowest price available anywhere on the internet Further advantage of booking through our site is our personalized support in case you desire amendments, cancellations and special requests for the bookings made. Once your bookings are confirmed, you also have the added advantage of getting in touch with our partners directly for any clarification, amendments and cancellations. In short, you would be privy to two travel desks for all your queries.

4. How is this site different from other travel sites to which we are used to?

Most travel sites provide their own prices for your desired travel product without giving you the option of comparing what other travel sites are offering. In this situation you miss out lower prices available elsewhere. Some of the travel sites do give you the limited option of comparing with 3 or 4 other travel sites along with their own prices but even there it is quiet cumbersome for an average user of the internet. This is because each of the other travel sites opens out as a pop- out in another window and your screen soon becomes full making it difficult for you to compare. Ours is one stop under one umbrella travel solution for all your travel needs giving you the ease, convenience and more importantly saving of time. You can either select and complete your booking with us or get diverted to the site offering the lowest price for your chosen travel product.

5. Why not just use the Comparator since it is expected to display the travel site offering the cheapest price for the desired travel product?

Comparators have some limitations in terms of functionality such as in Flights where you desire to have flexibility to choose your timings, airlines etc: Please read answer to question No: 1. Apart from this, the Comparator is comparing a limited number of travel sites and it may be possible that it may miss out one travel site where a particular consolidator or an aggregator has some special prices due to bulk buying. It is therefore advisable to use both.


All Right Reserved By : Index Travels Design & Maintained By : Eminent Infosystems Pvt. Ltd.